If you've receievd a message ID in an email (it will say something like 'reference for helpdesk with it), then you can just put that reference in the 'Go to message' box in the top left of the page, and it should take you straight there. If you click on the 'i' icon for the message and scroll to the bottom you should see a checkbox for 'Release', which you can check and then hit the 'Submit' button to release the message to you.
Messages in the listing highlighted in red of varying shades have been blocked, green are whitelisted, and white are passed messages.
There is an option to release a message to a third party there using the 'alternate recipients' option but this has not yet been verified as working.
If you think you've lost an email from a specific sender, you can put their email address in the search to look for it. Click 'SEARCH AND REPORTS' in the centre of the top yellow bar. Then in the section that is entitled 'Add Filter' select 'From' and 'contains', put the email address in, click the 'Add' button to the right of it, and then click 'Message Operations' in the 'Reports' bit some way below. You should be able to scan through the subsequent listing to find the email you want.
There are many versions of Outlook with subtly different features, but for now here are the general things you need to do:
- In Tools->Accounts->Email Accounts (May vary from version to version)
- Select 'Add Account'.
- Name the account, and set your 'real name' to whatever you like, it is purely cosmetic, as far as email service is concerned.
- Specify the username and password as provided when your account was set up. If you do not have the details, please contact support.
- Set your receiving server to be an IMAP server, with a host name of mailhost.orenet.co.uk.
- Set your sending server to be 'smtpmail.orenet.co.uk'
- Ensure that the option for 'my (sending/outbound) server requires authentication' is checked, and if applicable the 'use the same details as receiving' box is selected, but do not select the option for 'use secure password authentication'.
To configure Sylpheed for an oRe Net email account, all you need to do is Select "Create New Account" from the Sylpheed "Configuration" menu (at which point you will be presented with a pair of new windows, as above), and input the following:
- Your email address in the "Mail Address" box.
- Select "IMAP" in the "Protocol" drop-down menu.
- mailhost.<yourdomainname> in the "Server for receiving" box.
- smtpmail.<yourdomainname> in the "SMTP server (send)" box.
- Your full name in the "Full name" box.
- Your organisation/company in the "Organization" box.
- Your username in the "User ID" box.
- Your password in the "Password" box, although this is not advised, as it is a security risk when done on a shared computer. If you have already configured some mail collection accounts, you may then also have to select "Change current account" from the "Configuration" menu, and then the name of the account you just created from the sub-menu to access your oRe Net mail account.